Frequently Asked Questions

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

We are pleased to accept phone orders. Please call 0845 459 9897. Our customer-care consultants are available Monday to Friday 9AM to 5:30PM to answer your questions. We'd love to talk to you!

We have a next day delivery service available.  Please contact customer services on 0845 459 9897 or select "express delivery" option on checkout.

Orders can be placed online using Paypal, Visa, MasterCard, American Express or Mastro/Solo Debit Cards.

If you'd like to pay by cheque, please select the pay by cheque payment option and send your cheque along with a printout of your order to:

Customer Service Manager
Toypoint.co.uk Ltd
Brownhill Farm
Radcliffe Lane
Midgley
Halifax
West Yorkshire
HX2 6UT

Goods paid for by cheque will be despatched on receipt of cleared funds.

Shipping is added at checkout and is based on the type of delivery method selected. All items come with free standard 3-5 working day delivery. We charge £6.95 for express delivery within 1-2 days.

Unfortunately, we do not offer a printed catalogue. You can view our entire collection online.

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.