Delivery & Returns

Delivery Policy

We only deliver to addresses in the United Kingdom, including the Channel Islands and BFPOs and countries within the European Union and USA.

Our standard delivery method is via Royal Mail and we aim to deliver your item within 7 working days. Our standard delivery charge is £4.95 for UK delivery. For addresses outside the UK, the delivery charge will be calculated on checkout.

All orders are fully insured by Royal Mail while in transit.

For European and USA orders we despatch by either Royal Mail Airmail or DHL Euro with parcel tracking, the price is shown at the checkout.

Returns Policy

If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 14 days of the date you received it and we will issue a full refund for the price you paid for the item. Unless faulty, we can not accept the return of products that have been opened, used or are unfit for resale.

Items must be returned within 14 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in pristine condition.

In the unlikely event that you receive an item that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning an item to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the item was wrongly ordered by yourself.

This returns policy does not affect your statutory rights.

How do I return an item?

Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached.

To enable us to process your return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system. If an item is returned without a covering note then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10.00 administration fee.

Returns should be sent via an insured and traceable method, such as Royal Mail Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website’s ‘track and trace’ facility. If a parcel does go missing and never reaches us it is your responsibility to claim for the item from Royal Mail or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it then we shall deduct that amount plus a £10.00 administration fee from any refund.

Please send all returns to the following address:

Toypoint.co.uk Ltd
c/o Intermail plc
Horizon West
Canal View Road
Newbury
Berkshire
RG14 5XF

This does not affect your statutory rights.